Supervisor, Account Management

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Laredo, W Bob Bullock Loop 

Division: Road 
Job Posting Title: Supervisor, Account Management - 95122 
Time Type: Full Time

SUMMARY

The DSV Supervisor, Account management is a key role for the DSV Road branches.  ensuring exceptional customer service, maintaining strong client relationships, and overseeing the day-to-day performance of the account management team. This role serves as the key liaison between our customers and internal teams, ensuring service expectations are met or exceeded while driving continuous improvement and operational excellence within our trucking operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as a back-up in the absence of the Branch Manager, or other branch employees, with day-to-day responsibilities.
• Supervise and mentor the account management team, providing guidance, support, and performance feedback.
• Act as an escalation point for client issues and work cross-functionally to resolve concerns efficiently.
• Responsible for running and completing monthly credit and days to pay reports.
• Provides volume spot quotes to customers, and books shipments as appropriate.
• Monitor customer accounts to ensure service levels, delivery timelines, and communication standards are consistently achieved.
• Analyze account metrics, KPIs, and customer feedback to identify trends and proactively address challenges.
• Oversees new customer on-boarding and set-ups.
• Creates and maintains documentation and processes for new and existing clients and their set-ups and/or changes.
• Maintains in-depth working knowledge of client and branch freight needs.
• Works closely with the DSV Road Management to establish KPI’s measuring productivity, and manages team daily reports.
• Coordinate with Dispatch, Sales, and Operations to align customer expectations with internal capabilities.
• Works with other department leads and/or mangers to achieve successful and positive partnerships and efficiencies.
• Onboard and train new account managers; develop ongoing training programs to enhance team performance.
• Proactively manage relationships with key clients to ensure satisfaction and long-term partnership.
• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.

SUPERVISORY DUTIES

• Oversees the branch’s Account Managers.
• Reviews and approves time off requests for Account Managers.
• Delegates and distributes workloads and/or duties as appropriate.
• Assess performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the DSV Road Management.
• Assesses staffing needs, conducts interviews and assists with hiring decisions in coordination with the DSV Road Management.
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, rules and regulations.

MINIMUM REQUIRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)      

Education and/or Experience

• High school diploma or GED.
• 3 years’ experience with transportation operations or related experience.
• 2 years’ freight brokerage experience.
• 2 years’ experience managing teams
• Strong understanding of freight operations, including dispatch, routing, and DOT regulations.

Computer Skills

• PC literacy is necessary
• Basic computer skills including Microsoft office proficient

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Advanced mathematical skills for project development.

Other Skills

• Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports.
• Able to present information to all levels of the organization, with the ability to function within a group dynamic.
• Ability to analyze data and make informed decisions.
• Proficiency in TMS (Transportation Management Systems), Microsoft Excel, and CRM tools.
• Ability to balance multiple duties at once and possess a high attention to detail.

PREFERRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)

• 5 years’ of experience with an operations group or similar experience.
• 5 years’ freight brokerage experience.
• 3 years’ experience managing teams
• College degree in Logistics and Supply Chain, Business Administration, or a similar field.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. Ability to travel by land, air, sea as needed.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $51,500.00  - $69,500.00 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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