Operations, Air Export (Freight Forwarder) - Temp 6 Months

Job Req Number:  105645
Time Type: Full Time

Purpose of the position:

- Handling of processing outbound shipments.

- Comply all handling procedures for global accounts.

Main Duties & Responsibilities:

- Receiving Bookings, contact with shipper and agent to arrange the shipment

- Working within SOP’s and quotation from Sales team and overseas offices.

- Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1

- Sending pre-alerts to overseas offices

- Timely invoicing clients/ agents and closing files

- Follow up payment for non-credit clients of local charge and freight prepaid

- Shipment track and trace updates

- Checking and confirm incoming invoice of sub-contractors on time & correctly

- Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements

- Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ s standards and services.

- Handles customers statistics and reports or any special request for updating system, if required.

- Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)

Job requirements

We are looking for candidates who are flexible and open to work night shifts and weekends, especially during periods of high demand.

- Minimum 1-2 years logistics/freight forwarding experience.

- Previous experience with Cargowise1 is a plus

- Good communication of written and spoken English & local language.

- Must have PC experience and ability to prepare documentation quickly and accurately

- Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times

- Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now