Account Manager

Location: Durban
Job Posting Title: Account Manager, Retention 
Time Type: Permanent

Main Purpose of The Role

The Account Manager engages and maintains existing accounts aligned with DSV’ s Sales Process; achieving sales plan objectives with the assigned clients by up selling DSV’s products and solutions; ensuring alignment and growth across functional areas. 

Computer packages:

•  MS Office, Excel, PowerPoint (Advanced)

Qualifications:

• Matric (Essential)
• Tertiary Qualification is advantageous 

Minimum Requirements

• Minimum of 1 - 3 years’ experience in the industry or similar role
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Skills of achieving targets
• Must be patient, persuasive and persistent
• Punctuality and good time management skills
• Good administrative & daily planning skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Effective verbal and written communication skills
• Effective presentations skills
• Must be someone that works well within a team and has a positive outlook
• Own reliable transport & Valid Drivers licence

Added Advantages

• Experience in onboarding customers within the logistics environment
• Experience in customer retention
• Experience in customer growth

Duties and Responsibilities:

• Main responsibility is customer retention and growth within the portfolio, effective account management and protection of revenue by providing excellent service to DSV clients.
• This should be achieved by (but not limited to):
• Represent the DSV brand with pride and professionalism.
• Maintain and expand the existing client base in the local courier and distribution market for the assigned region, meeting    set monthly and annual targets.
• Update and maintain the internal CRM system.
• Handle general administrative tasks, including client portfolio analysis and weekly reporting to the Regional Retention Manager.
• Manage clients' debtor days within company requirements.
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure required monthly targets & KPI’s are met
• Provide monthly billing and financial reports to stakeholders.
• Continuously monitor competitors and industry trends.
• Assist in tender and proposal preparation, including presentations.
• Maintain regular inter-departmental communication.
• Identify cross-silo solutions and collaborate with other department heads for successful partnerships.
• Achieve the expected client call ratio KPI as specified by your Manager.
• Ensure client files are regularly updated in compliance with company procedures and Quality Management System.
• Fulfil any other duties as requested by Management.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

Apply now