General Manager, National Inventory Control & Ops Excellence

Location: Kempton Park
Job Posting Title: General Manager, National Inventory Control & Ops Excellence
Time Type: Full Time

Minimum Requirements

•Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, or Business (Master’s degree preferred) - Advantageous 
•8–12 years’ experience in logistics operations or supply chain leadership roles.
•Proven track record in inventory management strategy, WMS oversight, and operational reporting.
•Expertise in data analytics and reporting tools (Power BI, ERP/WMS platforms).
•Strong background in Continuous Improvement (Lean, Six Sigma, CIP).
•Experience in talent development, leadership coaching, and organisational design.
•Excellent stakeholder engagement skills, including client-facing and cross-border collaboration.
•Strategic thinker with the ability to execute at both executive and operational levels.

•Excellent knowledge of ERP and WMS systems
•Advanced knowledge Relevant Planning & Inventory Management software/apps
•Highly proficient in Excel / Power BI for data management and reporting

Job Related Requirements

•Min 3 years’ experience in managing stock and inventory
•3-5 years’ experience in a warehouse environment
•Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows
•Proven knowledge and experience in root cause analysis and problem solving, including investigating, and troubleshooting of stock discrepancies.
•Excellent communication skills and ability – be able to communicate assertively at all levels within and out of the company.
•Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
•A sound understanding of the Supply Chain.
•Financial acumen, especially the ability to explain the impact of changes in working capital on a business.
•Good interpersonal skills for client account management.
•A good understanding of MRP and inventory management principles
•Must be willing to travel for work

Added Advantages for the role

• Project Management experience
• Good people and leadership skills
• Excellent client relationship history
• System enhancement experience
• ERP / MRP / Planning & Scheduling systems exposure
• Team involvement
• Leadership ability
• Ability to plan long term

Main purpose of the role

The Operations Excellence & Inventory Strategy Manager will serve as a senior leader within the Operations function, driving strategic direction across inventory management, technology enablement, reporting, and innovation. Reporting directly to the Senior Operations Director, this role will shape and execute initiatives that strengthen operational integrity, ensure global best practice adoption, and build organisational capability.
The position is pivotal in aligning operational execution with strategic goals, partnering with clients and global counterparts, and building a high-performance culture through coaching, audits, and continuous improvement.

Duties and Responsibilities

1. Strategic Inventory & Technology Leadership
•Define and oversee the organisation’s inventory strategy across all operations, ensuring alignment to client requirements and global best practices.
•Lead strategic direction for Warehouse Management Systems (WMS), including health checks, upgrades, maintenance, and standardisation of usage across sites.
•Champion innovation in operational processes, automation, and technology adoption to enhance efficiency, scalability, and client service.
•Assess inventory status based on systematic and physical evidence
•Develop recovery plan (inventory processes) based on initial assessment of the Inventory situation at the DC
•Successfully communicate and implement action plan with roles and responsibilities on Inventory improvement
•Mitigate risks (financial loss, theft, system or integration issues) associated with inventory
•Endeavour to find new innovating ways to improve the stability and sustainability of all inventory through new innovations and technological advancements exploration

2. Operations Performance & Reporting
•Own the Operations Balanced Performance Dashboard (SPQRCE framework), consolidating performance data across all sites.
•Leverage Power BI and advanced reporting tools to deliver actionable insights to senior leadership, enabling data-driven decisions.
•Provide executive-level reporting on inventory, system performance, continuous improvement, and key operational KPIs.
•Measure inventory outcomes according to the SLA and KPI requirements

3. Global & Client Engagement
•Collaborate closely with client stakeholders to ensure alignment of operational performance with client expectations and service commitments.
•Serve as the key link to global resources and best practices, ensuring knowledge transfer and adoption of proven solutions across regions.
•Understand and collaborate with clients and suppliers to build strong mutually beneficial relationships
•Consistent reviews of all channels stock reports to ensure system to floor and system to system alignment is intact
•Address any out of kilter issues in a timely and effective manner

4. Continuous Improvement & Audit Oversight
•Act as the central CIP Champion, consolidating site-level improvement initiatives into a group-wide view.
•Conduct or delegate health checks and operational audits across sites to identify risks, gaps, and opportunities for improvement.
•Ensure that best practices, compliance, and operational standards are embedded and sustained across all operations.
•Conduct root cause analysis to improve on and close out any factors relating to inventory constraints
•Conduct continuous improvement analysis and initiatives to improve the overall state of inventory

5. Talent Development & Organisational Capability
•Identify skills gaps within the Operations function and lead initiatives to evaluate, recruit, and develop talent.
•Coach and mentor managers and teams, fostering a culture of accountability, innovation, and continuous improvement.
•Build the next generation of operational leaders through structured development and exposure to strategic initiatives.

6. Inventory Management
•Keyuser capabilities to ensure effective system setups are in place
•Monitor the Inventory health via the system to ensure longevity on the implementation of the inventory action plan
•Flag and investigate any misappropriated signs related to inventory
•Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
•Understand and monitor system setups related to the flow of inventory (sequencing and algorithms) on inbound to outbound and identify shortfalls
•Manage system enhancement process

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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