Key Account Manager, Solutions

Location: Kempton Park
Job Posting Title: Key Account Manager
Time Type: Full Time

Tertiary Qualification(s)

• Bachelor’s Degree: Preferably in Business Administration, Marketing, Sales, or a related field. Advanced degrees (MBA or similar) can be advantageous. • 5+ years in the logistics industry, for example transport and, or warehousing or a combination of. • 5+ years Key Account Management Experience in Logistics industry. (Preferably with track record of managing Key Accounts within the Contract Logistics Automotive vertical)

Technical proficiency

• Microsoft Dynamics. • Advanced Excel & PowerPoint Skills: Competence in using Excel for data analysis, modelling, and reporting and PowerPoint for customer facing material. • Supply Chain Software: Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems.

Job-related Requirements

Strong Verbal and Written Communication:

• Verbal Communication: Clearly articulate ideas and address concerns effectively when interacting with diverse stakeholders. • Written Communication: Draft clear, concise, and professional emails, reports, and documentation tailored to audience needs. • Active Listening: Exhibit strong active listening skills to fully understand and address stakeholder needs and concerns.

Administrative Proficiency

• Possess strong organizational skills with a keen attention to detail, ensuring accurate and efficient handling of administrative tasks.

Negotiation and Conflict Resolution:

• Conflict Resolution: Handling disputes and conflicts effectively, finding mutually beneficial solutions. • Negotiation Skills: Strong negotiation skills for contract discussions, pricing, and terms with suppliers and customers

Regulatory and Compliance knowledge

• Industry Regulations: Familiarity with relevant industry regulations, compliance standards, and ethical sourcing practices. • Sustainability: Knowledge of sustainable supply chain practices and the ability to implement environmentally friendly initiatives.

Relationship Management:

• Stakeholder Engagement: Building and maintaining strong relationships with suppliers, customers, and internal teams. • Customer Service Orientation: Understanding and meeting the needs of customers and ensuring their satisfaction.

Strategic Planning and Execution

• Strategic Thinking: Developing and implementing long-term plans for supply chain improvement and innovation. • Business Acumen: Understanding the broader business context and aligning supply chain strategies with overall business goals

JOB SPECIFICATION

MAIN PURPOSE OF THE ROLE

Driving Customer Success Through Strategic Account Leadership, Satisfaction Excellence & Long-Term Retention

The Key Account Manager plays a mission-critical role at the heart of DSV Contract Logistics, serving as the strategic architect of our most important customer relationships. This role exists to elevate how our customers experience DSV: through insight, partnership, accountability, and a relentless focus on value creation.

As a trusted advisor, you will bridge strategy and execution across operations, engineering, finance, and global structures, ensuring that every engagement with the customer strengthens performance, unlocks opportunities, and creates meaningful long-term impact. You will translate complex challenges into practical solutions, align stakeholders behind a shared vision, and lead with both commercial depth and human connection.

In a fast-moving environment where expectations shift daily, you will be the voice of the customer inside the organisation. You will be guiding conversations, anticipating needs, resolving issues, and ensuring that DSV remains their partner of choice. Your work will influence operational outcomes, financial health, customer retention, and future growth.

This role is designed for someone who is energised by building relationships that matter, shaping business strategy, and leading engagement with confidence and creativity. If you’re driven by purpose, passionate about customer success, and excited by the opportunity to make a real impact across one of the world’s largest logistics networks, this is where you belong 

DUTIES & RESPONSIBILITIES

• Lead and elevate customer engagement through structured, high-value interactions including monthly performance and KPI reviews, quarterly business reviews, annual executive engagements, and focused tactical sessions that drive clarity on forecasting, month-end performance, operational priorities, and continuous improvement. • Collaborate seamlessly across DSV’s global network, partnering with international stakeholders and Executive Sponsors to ensure that global customers receive a unified, world-class experience. • Develop deep strategic and tactical insight into DSV’s customer’s business, understanding their operating model, challenges, market pressures, and growth ambitions while translating these insights into actionable guidance for internal teams. • Champion customer satisfaction and retention, proactively monitoring sentiment, identifying early warning signals, and driving swift, coordinated responses to prevent dissatisfaction. • Own KPI governance and performance integrity, overseeing monthly reporting and leading corrective action plans when performance gaps arise ensuring full alignment with business owners and measurable improvement. • Lead the customer survey feedback journey, ensuring feedback is interpreted accurately, discussed with customers, and converted into meaningful resolution plans that strengthen the partnership. • Act as the central point of coordination for issue resolution, ensuring efficient, professional business-tobusiness communication and that customers are connected to the right operational or functional experts. • Drive value creation and commercial growth by uncovering opportunities for scope expansion, value-added services, and strategic cross-selling across the full DSV Group portfolio. • Execute structured customer consultations in line with DSV’s global standards, ensuring the highest level of professionalism and consistency in every customer interaction. • Oversee the full lifecycle of commercial monitoring, including annual rate adjustments, contract extensions, scope expansions, renegotiations, renewals, RFP retention cycles, and governance of guaranteed annual CIP commitments managed by Engineering. • Lead first-level customer escalations with confidence and urgency, ensuring timely resolution and supporting the Commercial team in navigating sensitive or complex commercial matters

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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