Supervisor, Operations, Road Transport

Location: ZAF - Pretoria, Platina St (Rosslyn, Road)
Job Posting Title: Supervisor, Operations, Road Transport - 108998 
Time Type: Full Time

SUMMARY

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the Rosslyn operations and the Clients it services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Full accountability and supervision of the operation
• Planning and dispatching of loads, including allocating Drivers to relevant routes
• Vehicle and load tracking
• Managing the POD processing as well as Driver debriefing
• Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
• Ensuring client’s needs and expectations are consistently met within scope of the SLA
• Client interaction and issue resolution to ensure client satisfaction
• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal requirements
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HR
• Coaching and mentoring of team to achieve client objectives
• IDP and succession plans in place for key roles in place
• Drive training interventions to close skills gaps in operations

QUALIFICATIONS

• Completed Matric / Grade 12
• Logistics / Warehouse Management or equavalent an added advantage

COMPUTER SKILLS

• Intermediate Excel skills
• Transport tracking systems exposure, specifically on VFT

EDUCATION AND/OR EXPERIENCE

• At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and Milkruns
• Prior Team Leader or Supervisory exposure
• Experience in planning and allocation of loads as well as followups and tracking
• Experience in capturing POD's and debriefing of Drivers
• Experience in monitoring costs and overtime
• Experience in Driver and Vehicle management
• Excellent communication and relationship building skills
• Ability to work under pressure and multi tasking
• Coaching and mentoring skills

This role will require working shifts, including night and graveyard shifts and is a non-negotiable

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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