Kenya’s largest distributor of technology and computer products was importing from an American maker. Importing these products came with a big security risk. Loss of goods was resulting in missed deliveries, dissatisfied customers and higher insurance premiums. The distributor needed results – fast. DSV proposed linking performance to specific security-related service level agreements. Warehouse and transportation security solutions implemented by DSV reduced incidents of theft to almost zero, which translated to lower insurance premiums. As a result, the distributor now entrusts DSV with 80 percent of its transportation needs.
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