A leading American wellness company needed DSV’s help with logistics in Malaysia. The U.S.-based company runs an international operation selling premium essential oils and related products. DSV’s reputation for expertise in this segment of the Malaysian market led to a 2-year contract as logistics service partner. The company’s business-to-customer model requires that orders must be individually selected and packaged for the end consumer; accordingly, DSV must fulfill high expectations to ensure the accuracy of the order, timeliness of delivery and the quality of the parcel when it reaches the consumer. In addition to delivery of finished goods, DSV also handles the inbound, outbound and returns operations.
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