Operational Excellence Specialist 运营优化专员

Job Req Number:  103843
Time Type: Full Time

DSV Customer Portal Local Management

DSV 客户平台本地管理

• Act as China Superuser for DSV Customer Portal, join global meeting for regular release demo and best practice forum.

作为DSV客户平台本地超级用户，参加全球定期发布版本演示会议及最佳实践论坛。 

• Participate User Acceptance Test of new functions to be released in Customer portal QA environment.

参与新功能在测试环境中的用户测试。

• Prepare/Update bilingual user manual and prepare the training video when necessary.

准备或者更新平台使用的双语用户手册，必要时准备培训视频。

• Maintain customer portal master engine files and translation files.

维护客户平台的主数据包括业务分配引擎文档及中文翻译文档。

• Collect customer feedback on suggestions / feature requests and escalate for group development input after local evaluation.

收集客户建议及功能需求等反馈意见，经过本地评估后提交至集团开发清单。

• Support on customer portal promotion activities including online / on site DEMO.

支持客户平台推广活动，包含线上线下演示。

• Sharing user tips and promotion best practice with customer portal local key users in DSV organizations.

在公司内部，与客户平台本地主要用户分享用户使用技巧及推广最佳实践。

Support Training & Implementation of both global and national business process change/innovation related projects.

协助完成集团及全国业务流程变更/创新项目相关的培训及项目实施的支持工作。

• Participate business process / operation process innovation on basis of Group / APAC compliance regulations.

基于集团及亚太区总部的各合规要求，参与相关业务流程优化/创新项目涉及的支持工作。

• Investigate existing business practices, filing process documents and summarize in quantitative results.

对现有业务操作模式进行调研，整理流程文档，总结可量化的结果。

• Analyse differences and similarities of each business process, simplify and visualize the research process.

分析各业务类型的异同，以简明的可视化的方式呈现调研过程。

• Continue to communicate with operation and branch heads, collect and evaluate the difficulties and potential improvement possibilities.

与分公司及操作经理持续沟通，收集并评估业务过程中的难点及潜在的优化可能性。

• Prepare monitoring reports to reflect business result before and after process change / innovation to follow up process optimization results.

准备各类监督报表以呈现业务流程变更/创新前后的业务表现结果，追踪优化成果。

• Prepare business failure case study or newsletter for success story drawing internal attention on continuous improvements.

准备业务失误案例研究或者成功案例新闻，在组织内部增强持续改进意识。

Any task assigned by the superior.

上级安排的其他任务。

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now