Job Req Number:  110781
Time Type: Full Time

Junior IT Specialist – Global Road IT (Service Management & Support) 

The Junior IT Specialist is responsible for support and operations of application services (2nd Level Support) and supporting the application maintenance. The Application Support Specialist delivers the service for the IT service management processes, i.e. ensuring the smooth operation of the application. The tasks are typically investigation and resolution of issues and may also include performance monitoring and configuration of software parameters.

Tasks and Responsibilities

1. Identifies and resolves issues with applications, following agreed procedures
2. Uses application management software and tools to collect agreed performance statistics
3. Carries out agreed applications maintenance tasks
4. “Go Live" “Hypercare” support after introduction of new solutions
5. Supporting the processing of service requests
6. Configuration of software parameters to meet business requirements by using the existing data
7. Handling of incidents and problems and assignment and escalate to 3rd level support
8. Application monitoring by using agreed performance monitoring tools, ensuring that application performs in an expected manner and scope.

What We Are Looking For

• Bachelor’s degree in IT, Computer Science, Business Informatics, Logistics, or a related field
• 1–2 years of experience in IT support, application support, or service management
• Knowledge of IT incident and problem management processes (ITIL is a plus)
• Experience with ticketing tools such as ServiceNow
• Experience collaborating with development teams using Jira or similar tools
• Good analytical and troubleshooting skills
• Good understanding of business applications and system environments
• Logistics industry knowledge is a plus
• Strong communication and teamwork skills
• Fluent English (written and spoken is a must)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now