Director, Technology Solution Enablement & Service Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Mesa, W. Southern Ave 

Division: Solutions 
Job Posting Title: Director, Technology Solution Enablement & Service Operations 
Time Type: Full Time

Summary

The IT Director – Technology Solution Enablement & Service Operations is responsible for assisting the Sr Director of SC & Analytics to research, identify, and qualify technology investments that are best aligned to support the business growth strategy while augmenting the internal operations efficacy. 

The given position is expected to engage heavily in the design-build segments of technology solution delivery and ongoing management works playing a combinations of business relationship manager (internally) and product owner role (externally) – depending on the profile or maturity of given technology asset. 

Lastly, the incumbent facilitates the company's information technology functions, including network infrastructure, software systems, and data security working in collaboration with the DSV GIT. The incumbent safeguards the efficient and effective operations of IT processes and services. 

Duties and Responsibilities
•    Oversee Technology Asset Management Policies & Procedures
•    Research and enhancements to existing Commercial Technology Assets (KTBE)
•    Manage Commercial Technology Delivery Operations – Qualify, Design & Build
•    Build and manage Commercial Technology Delivery Team (KTBR)
•    Manage relationships with technology vendors and service providers
•    Ensure data security and privacy conformance to the DSV GIT standards
•    Facilitate & implement DSV GIT policies and procedures
•    Facilitate management of network infrastructure, hardware, and software systems through the DSV GIT
•    Monitor the general IT operations performance working in collaboration with the DSV GIT

Educational background / Work experience
•    Bachelor's or Master's degree in a field of quantitative studies (e.g. Computer Science, Engineering, Data Analytics, and/or Supply Chain Management) 
•    At least 15 years of experience in technology or related roles, with at least 10+ years in a managerial position
•    Solid experience leading all phases of a technology implementation lifecycle
•    Strong senior leadership skills with ability to develop second tier leaders

Skills & Competencies
•    Strong knowledge of Cloud Based SC Solutions and Data Integration 
•    Hands-on experience with data security and privacy
•    General knowledge in network infrastructure, hardware, and software systems
•    Excellent communication and interpersonal skills
•    Ability to manage and motivate teams
•    Strong problem-solving and decision-making skills

Supervisory Responsibilities (if any)
•    Build and manage the technology delivery & maintenance team

Preferred Qualifications
•    Certification in relevant IT and/or Supply Chain Management fields is preferred.

Language skills
•    Fluency in English is required.

Computer Literacy
•    Experience in ERP such as SAP, Oracle, MS Dynamics and/or similar
•    Working knowledge of cloud-based database management (e.g., AWS, Snowflake, Azure, Databricks, etc) 
•    Tactical experience tied to EDI/API platform operations (Cleo, TruCommerce, Boomi, IBM Sterling B2B Integrator, etc)
•    Strong understanding of cloud-based supply chain accelerators and business applications (SAP IBP, Kinaxis, o9, SAP Ariba, Coupa, iValua, Reltio, etc) 
•    Strong MS Office Suite Expertise (MS Excel, PPT, and Visio)

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $166,000 - $249,500 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now