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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Ridgeway, 220 Fontaine Dr., Bldg 2
Division: Solutions
Job Posting Title: General Manager - 110744
Time Type: Full Time
POSITION SUMMARY
The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
Sets goals to provide continuous improvement for assigned site
Safety
Responsible for the overall safety and security of assigned operations and staff
Maintain positive IFR statistics and other safety metrics for assigned operation
Actively support and oversee site safety programs and committees for the operation
Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization
Labor Management
Develops teams to achieve company and client objectives for the operation
Trains and educates management to ensure that service requirements are met and ultimately exceeded
Communicates the mission, vision, and core values to motivate direct reports
Actively supports and practices mentoring, succession planning, and management development activities at the site level
Management Information System
Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
Stays abreast of industry trends and latest WMS technology
Budgeting
Partners with senior leadership to develop and recommend annual operating budget for assigned operation
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
Ensures that all accounts achieve predetermined profit standards
Customer Service
Acts as site level champion of client relationship management
Assists in setting standards appropriate to client and scope of work
Implements and monitors KPIs (Key Performance Indicators) for assigned operation
Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation
Miscellaneous
Participates in local trade, professional, and civic associations as a representative of the company
SKILLS & ABILITIES
Education and/or Experience
High School Diploma or GED is required
Budgeting and P&L management experience required
At least 3 years of experience in an operations management related position
Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Basic understanding of WMS (Warehouse Management Systems)
Strong proficiency in basic MS Office applications
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets
Other
The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical
PREFERRED QUALIFICATIONS
4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
Varied industry vertical experience is preferred
3PL management experience strongly preferred
Other Physical Requirements:
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
Must be able to travel by plane and/or automobile.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Job information
Date posted: 16-03-2026
Employment type: Full time
Hiring company name: DSV
Job location: 24148 Ridgeway, Henry VA US
Requisition ID: 110744-en_US
