Manager, Operations, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Van Buren Township, MI 

Division: Road US 
Job Posting Title: Manager, Operations, Road US 
Time Type: Full Time

Summary

The Manager, Operations is responsible for leading the day-to-day execution of DSV Road's truck brokerage operations, ensuring freight moves safely, efficiently, and profitably. This role focuses on driving service excellence, optimizing load planning and carrier utilization, supporting team performance, and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement—serving as a key link between operations, sales, and customer service to ensure delivery commitments and profitability targets are met.
 

Duties and Responsibilities

• Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
• Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
• Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Ensure compliance with company safety standards, DOT regulations, and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
• Other duties and projects as assigned

Education & Experience

• 5+ years of experience in truck brokerage, transportation management, or third-party logistics (3PL) with strong understanding of FTL, LTL, and spot market operations.
• 3–5 years of leadership experience in an operations or dispatch management capacity.
• Bachelor’s degree preferred; equivalent combination of education and industry experience accepted.
   

Skills & Competencies

• Proven leadership ability with a hands-on, results-oriented management style.
• Strong communication and relationship-building skills across internal teams, customers, and carrier networks.
• Analytical thinker with the ability to interpret data, identify trends, and implement process improvements.
• Solid understanding of transportation regulations, market dynamics, and brokerage operations.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis.
• Knowledge of lean or continuous improvement methodologies preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Physical Demands

While performing the duties of this position, the employee will regularly use their hands to operate computers, phones, and other office equipment. The role may occasionally require reaching, bending, stooping, kneeling, or crouching. The employee must be able to lift or move objects up to 10 pounds as needed. Specific vision abilities required include close and distance vision to effectively perform job functions. The physical demands described here represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

This position operates in a professional office and/or operations environment, where noise levels are typically low to moderate. The employee is rarely exposed to fumes, airborne particles, or hazardous materials. The work environment characteristics described here are representative of those encountered while performing the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

For this position, the expected base pay is: $86,000 - $107,500 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.
 

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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