Manager

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - VIRTUAL - US California 

Division: Group 
Job Posting Title: Manager - 102815 
Time Type: Full Time

Manager – Strategic Customer Integration (Apple Group - Region Americas)

Location: Region Americas (US)
Department: Strategic Customer Integration
Reports to: Director – Strategic Customer Integration (Apple Group)

Position Type: Full-Time

Position Overview

The Manager – Strategic Customer Integration (Apple Group - Region Americas) serves as the regional representative for all IT-related initiatives within the Apple Group account, spanning both Contract Logistics and Transportation. This role ensures that the Region Americas receives best-in-class IT solutions tailored to local operational needs while maintaining alignment with the global IT account strategy led by senior managers. Acting as the go-to contact for the region, the Manager proactively manages project execution, stakeholder engagement, and early escalation communication to ensure seamless delivery and strategic coherence.

Key Responsibilities

• Represent Strategic Customer Integration across the Americas region for all IT-related topics in relation to the Apple Group Account, ensuring regional needs are addressed within the global strategy framework.
• Act as the Single Point of Contact for regional stakeholders in Contract Logistics and Transportation, coordinating IT initiatives and ensuring operational alignment.
• Manage and coordinate regional IT projects, including integration, infrastructure, data management, and security, in collaboration with global and local teams.
• Ensure regional IT solutions are scalable, compliant, and tailored to local business requirements while adhering to Apple Group standards.
• Collaborate closely with global Senior Managers to align regional initiatives with the overall IT account strategy and governance.
• Proactively communicate risks, challenges, and potential escalations from the Americas region, ensuring early visibility and structured handover to global escalation leads.

• Facilitate cross-functional coordination across business units, IT teams, and external partners to reduce friction and accelerate delivery.
• Contribute to continuous improvement by identifying regional service gaps and supporting the implementation of corrective actions.
• Participate in business reviews, stakeholder meetings, and project steering forums to represent regional IT interests.

Core Duties

• Coordinate regional IT initiatives across Contract Logistics and Transportation, ensuring timely execution and strategic alignment.
• Act as the regional liaison for integration activities (API, EDI, etc.), working with internal IT teams and external vendors.
• Support compliance efforts by ensuring regional adherence to security frameworks, data protection standards, and audit readiness.
• Maintain strong relationships with regional stakeholders, serving as a reliable and responsive IT partner.
• Monitor regional service performance and contribute to reporting cycles and improvement plans.
• Interface with Business Project Managers, Solution Architects, and Operations teams to ensure regional project success.

Required Qualifications

• Solid understanding of IT architecture relevant to Contract Logistics and Transportation, including WMS, TMS, ERP, and integration platforms (API, EDI).
• Experience with AWS services and middleware solutions in logistics environments.
• Strong analytical skills in data quality management and logistics business analytics.
• Minimum 3+ years in IT project coordination or management, preferably within regional or multi-site logistics operations.
• Proven ability to work across time zones and matrixed organizations.
• Effective stakeholder management and communication skills, with a proactive approach to issue identification and escalation.
• Familiarity with IT Service Management practices and project planning methodologies.
• Detail-oriented, resilient, and capable of managing competing priorities in a dynamic environment.
• Willingness to travel within the Americas region as required.

Organizational Context

This role operates within a regional IT account management structure, reporting into the global team. The Manager collaborates with global Senior Managers, regional business units, and specialized IT functions to ensure regional initiatives are executed effectively and in alignment with global standards. The position plays a critical role in bridging local operational needs with global strategic direction, contributing to the overall success of the Apple Group Account within DSV.

For this position, the expected base pay is: $130,000-$150,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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