Senior Manager, Quality Compliance, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Lancaster, TX 

Division: DSV Road US
Job Posting Title: Senior Manager, Quality Complianve 
Time Type: Full Time

Summary
The Senior Manager, Quality Compliance is responsible for overseeing and driving quality and compliance initiatives across our domestic trucking and transportation brokerage operations. This role plays a critical part in ensuring service consistency, regulatory adherence, and operational excellence. With a primary focus on quality management and compliance standards, this position will lead process improvement efforts, support customer requirements, and manage audits and documentation, while providing leadership and guidance to the Compliance Manager.

Duties & Responsibilities

• Quality Management
  • Develop, implement, and maintain quality standards across all transportation and brokerage functions.
  • Monitor and support the achievement of regional quality objectives and KPIs.
  • Lead root cause analysis and corrective/preventive action planning for quality issues, audit findings, and recurring service failures.
  • Ensure CAPA processes are followed, documented, and completed within established timelines.
  • Facilitate internal quality audits and prepare for external audits against relevant ISO standards (e.g., ISO 9000, ISO 45000).
  • Monitor customer service trends, investigate complaints, and ensure corrective actions are implemented.

• Compliance & Regulatory Management
  • Ensure consistent implementation of FMCSA, DOT, and applicable federal/state regulations across all business units.
  • Ensure annual evaluations of compliance with transportation-related legislation are completed and documented.
  • Maintain readiness for regulatory audits and ensure timely responses to any violations or enforcement actions.
  • Track and interpret changes in relevant transportation regulations and advise senior leadership on required updates.
  • Maintain and update OSHA 300, 300A, and 301 logs to ensure accurate and timely recording of workplace injuries and illnesses in compliance with federal regulations.
  • Partner with Quality Assurance Specialists to support evaluation and vetting of carriers.

• Process Improvement
  • Standardize workflows and documentation procedures for both asset and brokerage operations.
  • Develop and manage internal audit programs to measure compliance with internal standards and external regulations.
  • Collaborate with operations and leadership teams to drive consistency in practices and improve customer satisfaction.

• Leadership & Oversight
  • Provide functional leadership to the Compliance Manager and ensure alignment with organizational goals across both trucking and brokerage operations.
  • Develop, implement, and continuously improve quality and compliance standards to meet customer, industry, and regulatory expectations.
  • Coordinate rollout and ensure adherence to corporate QHSE policies, procedures, and management systems across the organization.
  • Lead cross-functional efforts to enhance quality and operational consistency across asset and non-asset business lines.
  • Partner with Vertical Quality Managers to align with overall quality strategy.

• Training & Development
  • Organize, deliver, and continuously improve QHSE and compliance training programs for internal staff and leadership.
  • Develop tools and materials to promote awareness and accountability across operations.
  • Provide ongoing coaching and support to the Compliance Manager and other relevant team members.

• Other duties and projects as assigned

Qualifications & Work Experience

• Bachelor’s degree in Business, Supply Chain Management, Quality Management, or a related field (or equivalent experience)
• 5+ years of experience in transportation quality, compliance, or operations, ideally within both asset-based and brokerage environments.
• 2+ years of project management experience preferred
• Proven experience managing teams and driving process improvement.
• Strong analytical skills and comfort working with operational data and reporting tools.
• Proven experience managing and conducting audits.
• Excellent communication and problem-solving abilities.
• Solid understanding of understanding of FMCSA, DOT, and other regulatory requirements affecting domestic transportation.

Skills & Competencies

• Lead Yourself: Self-accountability, self-awareness, expressing honest opinions in a constructive manner, and a good ambassador for DSV. 
• Lead Your Team: Proven leadership and team-building skills with the ability to develop high-performing teams.
• Lead Your Business: Act in the interest of ONE DSV, understand the business and market.
• Strategic thinking and problem-solving skills.
• Ability to drive cultural and operational transformation.
• Strong project management capabilities.
• Financial acumen with a focus on operational cost efficiency.
• Change management and adaptability in a dynamic business environment.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong analytical skills with the ability to translate data into actionable insights.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile. 

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay is: $137,500 - $172,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.  

DSV offers a comprehensive suite of health benefits, including medical, dental, and vision insurance, flexible spending accounts, and access to wellness resources to support your overall well-being. Beyond health benefits, our retirement savings plan includes company-matching contributions to help you plan for the future. DSV also provides generous paid time off, paid holidays, and additional floating holiday days to support a healthy work-life balance.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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