Supervisor, Customer Service, Logistics

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Belleville, 42211 Van Born Rd. Suite 1100 

Division: Air & Sea 
Job Posting Title: Supervisor, Customer Service, Logistics 
Time Type: Full Time

Summary

The Customer Service Supervisor has general responsibility for coordinating and supervising all customer service activities, which they are assigned to daily.  Under the direction of the Logistics Manager, the Customer Service Supervisor is responsible for supervision of the associates dedicated to providing the customer with timely communication of product in their area in a manner consistent with company service and cost objectives. 

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

Duties and Responsibilities

• Participates in department meetings.
• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.  Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.  Provides direction and support to the Human Resources.  Assists in creating programs for hiring, training, and professional development.  Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.  Assesses priorities based on time sensitivity and available resources.  Assigns duties to appropriate staff.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team member.  Assesses progress of trainees and add additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Keeps Manager advised of progress or problems requiring attention daily.  Holds regular meetings with staff to assess group’s overall status.  Discusses ideas for improvement.  Keeps staff informed of new developments.
• Delivers results by leveraging the skills of the right people at the right time
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
• Provides ongoing growth and development opportunities for team members
• Provides input and conduct annual performance reviews for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client)
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels.
• All non-conformities are to be immediately brought to the attention of the Quality Analyst

Supervisory Responsibilities

• Supervises warehouse associates and team leads
• Communicates all problems and questions to manager
• Assist the operations/general manager as needed
• Always follows all safety procedures
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all company policies and procedures
• Complies with all federal, state, and local regulations

Educational background / Work experience

Education and/or Experience

• Must have a High school diploma or general education degree (GED).
• 3- years’ experience working in a logistics/distribution/relevant environment.
• 1-year experience in a supervisory role

Preferred Qualifications

• Some college
• 2-4 years’ experience in a supervisory role

Skills & Competencies

Computer Skills

• Proficient in Microsoft Office (Excel, Work, and Power Point)
• RF Scanners
• WMS functions

Language Skills

• English (reading, writing, verbal)
• Business communication

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other

• Strong attention to detail accuracy and accomplishes job task in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

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