Supervisor - Ocean Export

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Van Buren Township, 40 West Main Street 

Division: Air & Sea 
Job Posting Title: Supervisor - Ocean Export 
Time Type: Full Time

Summary

The Ocean Export Supervisor is responsible for overseeing the day-to-day operations of the ocean export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of ocean export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.

Duties and Responsibilities

• Supervise and coordinate the activities of a team of ocean export coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of export shipments to ensure compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems
• Ensure that all documentation is accurate and complete, including bills of lading, commercial invoices, and other export documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations, including customs regulations, export controls, and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service

Educational background / Work experience

• A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
• A minimum of 5 years of experience in ocean export operations is required, with at least 2 years of experience in a supervisory or managerial role.

Skills & Competencies

• Strong knowledge of ocean export operations, documentation, and regulations
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• This position is responsible for supervising a team of ocean export coordinators, including hiring, training, and performance management.

Preferred Qualifications

• A master's degree in transportation, logistics, international business, or a related field
• Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools, such as CargoWise or INTTRA

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office (Excel, Word, and Outlook) is required.
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.

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