Supervisor, Operations

POSITION SUMMARY  

The Senior Operations Supervisor is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives. 

In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation. 

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and to comply with all corporate and site-specific policies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Conducts staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement. 

• Keeps management and client representatives informed of operational issues that may impact service, safety, or cost. 

• Leads and oversees larger, multi-shift, or higher-complexity operations within the facility. 

• Provides coaching, mentoring, and guidance to Supervisors and lead team members. 

• Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting. 

• Proactively identifies operational risks, trends, and improvement opportunities and develops action plans. 

• Ensures consistent execution of SOPs, safety standards, and quality requirements across teams. 

• Drives achievement of productivity, service, safety, and financial KPIs. 

• Supports cost control initiatives and leads continuous improvement projects. 

• Acts as a primary escalation point for complex employee relations, performance, or operational issues. 

• Participates in workforce planning, succession planning, and talent development activities. 

• Supports implementation of new processes, systems, or client requirements. 

• Communicate effectively with senior leadership and client representatives on operational performance and risks. 

• Reviews operational data and metrics to guide decision-making. 

• Supports audits, compliance reviews, and corrective action plans. 

• Assists in physical operations as needed to ensure service continuity 

SKILLS & ABILITIES  

Education & Experience:   

• Must have a High school diploma or general education degree (GED) 

• Minimum 5 years’ experience in a logistics, distribution, or relevant environment 

• Minimum 3 years of supervisory experience 

• Demonstrated experience leading complex operations, multiple teams, or shifts Preferred: Advanced MHE knowledge and certifications 

Certificates, Licenses, Registrations or Professional Designations 

• Satisfactory completion of a forklift training program 

Computer Skills:   

• Proficient in Microsoft Office (Excel, Work, and Power Point) 

• RF Scanners 

• WMS functions 

Language Skills  

• English (reading, writing, verbal) 

• Business communication 

Mathematical Skills  

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products 

Other Skills  

• Strong attention to detail accuracy and accomplish job tasks in a timely manner 

• Good organizational and personnel skills 

• Good communication skills, written and oral 

• Good leadership, supervision, and planning skills 

• Able to work flexible schedules, including nights and weekends, as required by the operation 

• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. 

• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. 

• Work overtime as dictated by business whether mandatory or voluntary. 

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.