Supervisor, Operations, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Kent, WA 

Division: Road 
Job Posting Title: Supervisor, Operations, Road US 
Time Type: Full Time

Summary
The Supervisor, Operations position is a key role for the DSV Road branches.  They are responsible for coordinating with the DSV Road Management to ensure efficient and effective processes and productivity for the branch and its operations. They provide efficient workflow tools and guidance including pricing approvals, negotiations to obtain the best rates and services available and also troubleshoot any issues that may be escalated to them by the team. They are responsible for ensuring the branch’s house accounts are maintained and operating successfully, while continuously seeking additional growth opportunities with clients.

Duties & Responsibilities

• Acts as a back-up in the absence of the Branch Manager/Manager, or other branch employees, with day-to-day responsibilities.
• Ensures the team's daily activities and responsibilities are completed successfully and timely.
• Assists both internal and external operators with system issues and inquiries, and arranges training sessions as needed.
• Provides volume spot quotes to customers, and books shipments as appropriate.
• Runs monthly reports to catch all booked shipments.
• Oversees new customer on-boarding and set-ups.
• Creates and maintains documentation and processes for new and existing clients and their set-ups and/or changes.
• Maintains in-depth working knowledge of client and branch freight needs.
• Works closely with the Branch Manager/Manager to establish KPI’s measuring productivity, and manages team daily reports.
• Works closely with the DSV Sales team to work thru new and existing opportunities for growth, and client relationship enhancements. 
• Works with other department leads and/or mangers to achieve successful and positive partnerships and efficiencies. 
• Leads carrier development initiatives, and the solicitation of freight opportunities with internal customers and external customers
• Assists operations staff in resolving settlement disputes with carriers.
• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.
• Manages customer service and truckload brokers  
• Other duties and projects as assigned

Supervisory Duties

• Oversees the branch’s Operational Account Managers and Carrier Sales Representatives. 
• Reviews and approves time off requests for all assigned employees.
• Delegates and distributes workloads and/or duties as appropriate.
• Assess performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the Branch Manager/Manager. 
• Assesses staffing needs, conducts interviews, and assists with hiring decisions in coordination with the Branch Manager/Manager. 
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, rules, and regulations.

Qualifications & Work Experience

• Bachelor’s Degree preferred in supply chain management/logistics/business administration/similar field, or equivalent combination of education, training, and experience.
• 3 years’ experience with transportation operations or related experience.
• 2 years’ freight brokerage experience. 

Skills & Competencies

• Lead Yourself: Self-accountability, self-awareness, expressing honest opinions in a constructive manner, and a good ambassador for DSV. 
• Lead Your Team: Proven leadership and team-building skills with the ability to develop high-performing teams.
• Lead Your Business: Act in the interest of ONE DSV, understand the business and market, and develop and grow the business in a professional way.
• Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports.
• Able to present information to all levels of the organization, with the ability to function within a group dynamic.
• Ability to balance multiple duties at once and possess a high attention to detail.
• Resilience in a fast-paced, high-pressure environment.

Computer Skills

• PC literacy is necessary
• Intermediate computer skills including Microsoft office proficient

Language Skills

• English (reading, writing, verbal) required
• Spanish (reading, writing, verbal) preferred

Mathematical Skills

• Advanced mathematical skills for project development.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile. 

Work Enviornment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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