Supervisor, Operations SR

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Riverside, Sycamore Canyon Blvd 

Division: Solutions 
Job Posting Title: Supervisor, Operations SR 
Time Type: Full Time

POSITION SUMMARY 
The Senior Operations Supervisor is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives.
In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality, and to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
•    Conducts staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
•    Keeps management and client representatives informed of operational issues that may impact service, safety, or cost.
•    Leads and oversees larger, multi-shift, or higher-complexity operations within the facility.
•    Provides coaching, mentoring, and guidance to Supervisors and lead team members.
•    Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
•    Proactively identifies operational risks, trends, and improvement opportunities and develops action plans.
•    Ensures consistent execution of SOPs, safety standards, and quality requirements across teams.
•    Drives achievement of productivity, service, safety, and financial KPIs.
•    Supports cost control initiatives and leads continuous improvement projects.
•    Acts as a primary escalation point for complex employee relations, performance, or operational issues.
•    Participates in workforce planning, succession planning, and talent development activities.
•    Supports implementation of new processes, systems, or client requirements.
•    Communicate effectively with senior leadership and client representatives on operational performance and risks.
•    Reviews operational data and metrics to guide decision-making.
•    Supports audits, compliance reviews, and corrective action plans.
•    Assists in physical operations as needed to ensure service continuity

SKILLS & ABILITIES 

Education & Experience:  
•    Must have a High school diploma or general education degree (GED)
•    Minimum 5 years’ experience in a logistics, distribution, or relevant environment
•    Minimum 3 years of supervisory experience
•    Demonstrated experience leading complex operations, multiple teams, or shifts Preferred: Advanced MHE knowledge and certifications
Certificates, Licenses, Registrations or Professional Designations
•    Satisfactory completion of a forklift training program

Computer Skills:  
•    Proficient in Microsoft Office (Excel, Work, and Power Point)
•    RF Scanners
•    WMS functions

Language Skills 
•    English (reading, writing, verbal)
•    Business communication
 
 
Mathematical Skills 
•    Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products
 
Other Skills 
•    Strong attention to detail accuracy and accomplish job tasks in a timely manner
•    Good organizational and personnel skills
•    Good communication skills, written and oral
•    Good leadership, supervision, and planning skills
•    Able to work flexible schedules, including nights and weekends, as required by the operation
•    Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
•    Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
•    Work overtime as dictated by business whether mandatory or voluntary.
•    Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

Leader of Others

☒  Accountability
☒  Business Acumen
☒  Communication / Building Partnership
☒  Developing Oneself
☒  Developing Others
☒  Drive for Results
☒  Embracing Change
☒  Problem Solving
☒  Empowerment
☒  Leadership Excellence
☒  Leading Change
☒  Problem Solving
    Independent Contributor

☐  Accountability
☐  Communication / Building Partnership
☐  Customer Orientation
☐  Developing Oneself
☐  Drive for Results
☐  Embracing Change
☐  Problem Solving
☐  Professional Competencies

    
 
PHYSICAL DEMANDS
Occasionally 
·    Bending 
Frequently 
·    Walking and Standing 
Constantly 
·    Sitting 
Ability to Lift/Carry and Push/Pull 
·    11-20 pounds 
o    Reach above shoulder, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT 
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $75,000 - $95,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. 

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now