Director, Operations, Road Transport

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr 

Division: Road 
Job Posting Title: Director, Operations, Road Transport - 102637 
Time Type: Full Time

Summary

The Director Operations for DSV Road Transport will lead strategic and operational initiatives to manage Platinum & Gold Accounts, oversee fleet operations, and drive efficiency across all transportation activities. This role is responsible for ensuring service excellence for high-value clients, optimizing fleet utilization, and implementing cost-effective solutions that align with organizational goals.

Duties and Responsibilities

•  Lead  fleet operations within Platinum & Gold Accounts, including onboarding, optimization, compliance, and performance tracking.
•  Serve as the primary operational contact for fleet-related matters, ensuring high-touch service and responsiveness to Gold  client needs.
•  Collaborate with Sales, Logistics, Procurement, and Customer Success teams to deliver seamless fleet solutions tailored to each Gold Account.
• Collaborate with support functions (safety, compliance, P&O) to adhere to regulatory requirements, safety standards, and contractual obligations
• Identify and implement process improvements, cost-saving opportunities, and technology enhancements to elevate fleet performance.
• Develop and maintain dashboards and reports that provide visibility into fleet KPIs, utilization, and service levels for internal and client stakeholders.
• Prepare and manage budgets, forecasts, and performance reports.

Educational background / Work experience / Minimum Qualifications

•    7+ years of experience in fleet operations, logistics, or project management, preferably in a client-facing role.
•   Proven ability to manage complex projects and drive cross-functional collaboration.
•   Strong analytical skills and experience with fleet management systems or ERP platforms.
•   Excellent communication and stakeholder management skills.
•   PMP or similar project management certification preferred.
•  
•  

Preferred Qualifications

•    Experience working with enterprise or strategic accounts.
•   Familiarity with sustainability and electrification trends in fleet management.
•   Ability to thrive in a fast-paced, client-centric environment.
•  
•  

Skills & Competencies

 Supervisory Responsibilities (if any)

• Directly supervise and lead regional managers, department heads, and other staff within the assigned region.

Preferred Qualifications

• Professional certifications in logistics management, supply chain management, or related fields (e.g., CSCP, CLTD, PMP).
• Experience in managing multi-site or multi-country operations within the transportation and logistics industry.
• Familiarity with relevant regulatory requirements and industry standards in transportation and logistics.

 Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with enterprise resource planning (ERP) systems, transportation management systems (TMS), and other relevant software applications.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment

The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

At Will Employment

DSV Road Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

or this position, the expected base pay is: $150,000-$180,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Apply now