Supervisor, Key Account Management, Air & Sea - Mexico
Hector works as a Supervisor in the Key Accounts department in Guadalajara, Mexico. In his role he works closely with the customers and his team to achieve the set goals:
“In my day to day job I help solve problems for our customers. We always aim to do the same thing: Offer our clients the best service possible. This is shared across DSV. We work as a team to reach goals and my job is to help my team reach the goals for all of our accounts.”
Having worked in DSV since 2016, where he started as a trainee, Hector enjoys the drive within the company:
“It is really interesting to work in a company that is always looking to evolve and grow. This fits in well with my personal values. For me, the most important thing is that I feel challenged every day I come into work and DSV gives me that. DSV is a big company and I can learn a lot of and develop here. We get to be creative and inventive… and we are given full responsibility of our area. That is what I like about the company”.
Hector also enjoys the different types of colleagues he has, colleagues that he sees outside of the office too, for drinks and boardgames on a weekly basis:
“I work with people who are just starting out their careers and are eager to learn as well as colleagues with many years of experience – it is interesting to get the mix between experience and fresh eyes. I believe it gives us our own personality as a company. We are pragmatic and we are also looking to be one step ahead of what is happening. I really enjoy this, and I enjoy that we see each other outside of work too”.
The number of employees at the office in downtown Guadalajara has more than doubled since the Panalpina was acquired by DSV in 2019 and the now 70 people in the office is the second largest DSV office in Mexico. However, the atmosphere at the office remains the same:
“It’s a great place to work. We have a good mix of people and we have DSV people from other countries come and work with us from time to time too. We have many different types of people here, there is room for all types and this mix of different people helps us reach our goals as a team and as a company”.
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Helle Bach, Executive Vice President,